Welcome to Bike Surgeon ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and website bike-surgeon.in.

1. Information We Collect

We may collect the following types of information to provide a better experience and improve our services:

• Personal Information: Your name, phone number, email address, and location when you register or book a service.
• Device Information: Mobile device model, operating system, app version, and unique device identifiers.
• Usage Data: Pages or screens you access, time spent on the app, and actions you perform.
• Location Data: With your permission, we may collect your location to assign nearby service partners or garages.

2. How We Use Your Information

We use your information to:

• Provide and improve our bike servicing and repair platform.
• Process bookings, payments, and customer support requests.
• Send service updates, promotional offers, or reminders (you can opt out anytime).
• Enhance app performance and user experience through analytics.

3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:

• Trusted service providers or partners who help us operate the app (e.g., payment gateways, delivery partners).
• Law enforcement or government authorities if required by law.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to store user preferences, analyze traffic, and improve app performance.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Your Data Rights

You have the right to:

• Access, update, or delete your account information.
• Withdraw consent for data collection or marketing messages.
• Request a copy of your stored data by contacting us at support@bike-surgeon.in.

7. Third-Party Services

Our app may contain links to third-party services (e.g., payment gateways or map providers). We are not responsible for their privacy practices. Please review their privacy policies separately.

8. Children’s Privacy

Our services are not directed to users under the age of 13. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be reflected in the updated version available in the app and on our website bike-surgeon.in.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

• Company Name: Bike Surgeon
• Address: Davanagere, Karnataka, India
• Email: support@bike-surgeon.in
• Website: https://bike-surgeon.in

Last Updated: October 2025