Welcome to Bike Surgeon Support! We’re here to help you with any issues related to our services, app, or bookings. Whether you’re facing a technical problem, billing question, or service concern — our team is ready to assist you.
1. How to Reach Us
2. Common Support Topics
- Booking Issues: Trouble scheduling or confirming your bike service? Reach out with your booking ID.
- Payment Queries: Facing payment failure, double charges, or refund delays? Send us a screenshot of the transaction.
- App Technical Errors: If the app crashes or behaves unexpectedly, please share your device model and app version.
- Partner Complaints: We take service quality seriously. Report any issue and we’ll take immediate action.
3. Frequently Asked Questions (FAQs)
- Q: How can I cancel my booking?
A: You can cancel from your bookings page before service confirmation. Once confirmed, cancellation charges may apply.
- Q: How long does a refund take?
A: Refunds are usually processed within 5–7 business days depending on your payment method.
- Q: How do I delete my account?
A: You can email support@bike-surgeon.in with your registered phone number and request account deletion. It will be processed within 7 business days.
- Q: Can I reschedule a service?
A: Yes, you can reschedule through the app or by contacting support before the service starts.
4. Contact Form
If you prefer, you can also leave us a quick message below and our support team will get back to you soon.
5. Feedback and Suggestions
Your feedback helps us improve! If you have ideas, complaints, or suggestions, please send them to
support@bike-surgeon.in.
Last Updated: October 2025